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The Importance of Operational Excellence for IT Service Providers

For most IT directors, the old cliche that “there are never enough hours in the day” is an unfortunate reality. There is too much to do and not enough time to do it, resulting in pushed-back deadlines, delayed projects and dissatisfaction all around. Essentially, many IT directors spend so much time putting out fires - i.e. responding to low-level emergencies - that they cannot dedicate the time or effort they would like to higher-level, strategic issues. Fortunately, there are ways for IT directors to break away from this status quo and become more strategic and productive in their professional lives. Among the most significant steps to be taken in this area is offloading day-to-day IT service responsibilities to a managed services provider.

Download the whitepaper to learn about the five key areas that IT decision-makers should investigate to determine whether a potential IT services provider can offer operational excellence.